Otter.ai Review 2026
Last reviewed July 2026 by Théo Pascard
Overview
Otter.ai is a widely-used AI transcription and meeting-notes tool that generates live transcripts, summaries, and action items for Zoom, Meet, and Teams calls. Originally a transcription leader, it now adds an AI meeting assistant (OtterPilot) and an AI chat over your transcripts. It rates 4.4/5 on G2; reviewers love the ease of use and real-time transcription, but flag accuracy on accented or technical speech more often than some rivals. Its freemium plan is a strong entry point.
Enjyn Score
Weighted across 5 axes. The number is computed, never opaque — here's the breakdown.
From reviews: 8.8/10 on output & requirements met.
From reviews: blended ease of use & setup.
From reviews: value-for-money rating.
Based on overall market fit.
From reviews: 8.8/10 on support & stability.
Computed from public review data (G2, Capterra), reweighted on our rubric, then overridden on the axes we operate first-hand. How we calculate this →
Who it's for
- →Teams wanting live real-time transcripts
- →Cross-functional and non-sales meetings
- →Users wanting a strong free tier
- →Accessibility and note-taking use cases
Not for
Capabilities
- Real-time live transcription
- AI meeting summaries and action items
- OtterPilot auto-join for meetings
- Otter AI Chat over your transcripts
- Speaker identification and collaboration
- Zoom, Meet and Teams integrations
Ratings & reviews
👍 Pros
👎 Cons
Pricing
| Tier | Price | Credits / mo | Notes |
|---|---|---|---|
| Basic | Free | — | Free; live transcription with monthly minute limits. |
| Pro | $16.99/mo | — | Per user ($8.33/mo annually). More minutes + advanced features. |
| Business | $30/mo | — | Per user ($19.99/mo annually). Admin + usage analytics. |
| Enterprise | Custom | — | Custom quote; SSO + org controls. |
The honest take
Where it breaks
The verdict
FAQ
What is Otter.ai best for?
Otter.ai is best for real-time live transcription and general-purpose meeting notes across sales and non-sales meetings, with strong accessibility use cases.
Does Otter have a free plan?
Yes. Otter's Basic plan is free with monthly transcription-minute limits; paid Pro and Business tiers add more minutes, admin, and advanced features.
Otter vs Fireflies?
Otter is strongest at real-time live transcription; Fireflies leans toward cross-meeting AI search, conversation intelligence, and CRM integrations. Sales teams often prefer Fireflies, general teams often prefer Otter.
How accurate is Otter?
Otter rates 4.4/5 on G2. Reviewers praise ease of use but cite transcription accuracy on accented or technical speech as the most common pain point.
Is Otter good for sales teams?
It handles sales-call notes well, but lacks the deal and revenue intelligence of Gong, Avoma, or Fireflies. Sales teams wanting CI should consider those instead.
We run this stack for B2B teams
Skip the months of trial and error. We build the GTM system that books meetings.
Book a GTM audit →