Fireflies.ai Review 2026

Last reviewed July 2026 by Théo Pascard

Fireflies.ai

AI notetaker that transcribes, summarizes and lets you search every meeting

Overview

Fireflies.ai is an AI meeting assistant that joins calls across Zoom, Meet, Teams, and dialers to record, transcribe, and summarize them, with a strong search layer (AskFred) that lets you query across all your meetings at once. It rates 4.7/5 on G2 and is popular with sales, CS, and cross-functional teams thanks to a generous free tier and wide integration coverage. Paid tiers add conversation intelligence, unlimited storage, and API access.

Enjyn Score

9.4Enjyn Score

Weighted across 5 axes. The number is computed, never opaque — here's the breakdown.

Output qualityfrom reviews9.4/10

From reviews: 9.4/10 on output & requirements met.

Time-to-valuefrom reviews9.4/10

From reviews: blended ease of use & setup.

Price-to-valuefrom reviews9.4/10

From reviews: value-for-money rating.

ICP fit (SMB / founder)from reviews9.4/10

Based on overall market fit.

Reliability & supportfrom reviews9.4/10

From reviews: 9.4/10 on support & stability.

Computed from public review data (G2, Capterra), reweighted on our rubric, then overridden on the axes we operate first-hand. How we calculate this →

Who it's for

→Cross-functional teams across sales, CS and product
→Reps wanting a generous free tier
→Teams needing a searchable meeting archive
→Automation-minded ops teams

Not for

Enterprises needing forecasting-grade CI · Teams wanting deep deal-risk analytics · Buyers sensitive to AI-summary accuracy on jargon · Regulated orgs needing on-prem

Capabilities

Auto-record and transcribe meetings
AI summaries and action items
AskFred AI search across all calls
Conversation intelligence and topic trackers
CRM and 40+ app integrations
API and Zapier automation

Ratings & reviews

4.7

751 reviews ↗

5★

695

4★

3★

2★

1★

👍 Pros

AI Summary 102Ease of Use 89Transcription 86Time-saving 84Transcripts 78

👎 Cons

AI Inaccuracy 39Meeting Management 32Expensive 26AI Limitations 23Poor Summarization 21

Pricing

Tier	Price	Credits / mo	Notes
Free	Free	—	Free forever; unlimited transcription with limited AI credits + storage.
Pro	$18/mo	—	Per seat ($10/mo annually). Unlimited storage + AI search.
Business	$29/mo	—	Per seat ($19/mo annually). Conversation intelligence + analytics.
Enterprise	$39/mo	—	Per seat, annual only. SSO/SCIM, HIPAA, audit logs.

The honest take

Where it breaks

Reviewers flag occasional AI-summary inaccuracy on technical or accented speech, and note that meeting management, bot joining and storage limits, can get fiddly on the free and Pro tiers. Fireflies is a strong notetaker with light conversation intelligence, not a forecasting platform.

The verdict

Fireflies is one of the best all-round AI notetakers: accurate enough for most teams, widely integrated, and genuinely useful on the free tier, with cross-meeting AI search as a standout. If you need revenue-grade coaching and forecasting, Gong or Avoma go deeper; for searchable notes across a whole team, Fireflies is excellent value.

FAQ

What is Fireflies.ai?

Fireflies.ai is an AI notetaker that records, transcribes, and summarizes meetings across Zoom, Meet, Teams, and dialers, and lets you search across every call.

Does Fireflies have a free plan?

Yes. Fireflies offers a free-forever plan with unlimited transcription and limited AI credits and storage; paid tiers add unlimited storage, AI search, and conversation intelligence.

Fireflies vs Otter?

Both are freemium AI notetakers; Fireflies leans toward cross-meeting AI search and integrations, while Otter is strongest at real-time live transcription. Sales teams often prefer Fireflies for its CI and CRM ties.

How accurate is Fireflies?

Reviewers rate it 4.7/5, though some flag AI-summary inaccuracy on heavy jargon or accented speech, common to all AI notetakers.

Does Fireflies integrate with my CRM?

Yes. Fireflies connects to major CRMs and 40+ apps, plus API and Zapier for custom automation.

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