Close Review 2026

Last reviewed July 2026 by Théo Pascard

Close

All-in-one sales CRM with built-in calling, email and SMS sequencing

Overview

Close is an all-in-one sales CRM built for SMBs and startups, with native calling, email, SMS, and multichannel sequences so reps can work an entire pipeline without leaving the tool. Rated 4.7/5 on G2 across more than 2,000 reviews, it is known for speed and ease of use, replacing a separate CRM, dialer, and sequencer stack. Higher tiers add AI (Chloe), automation, and reporting.

Enjyn Score

iWeighted across 5 axes, computed from public review data (G2, Capterra) and reweighted on our rubric — then overridden on the axes we operate first-hand.

9.4/ 10

Output quality9.4/10

Time-to-value9.4/10

Price-to-value9.4/10

ICP fit (SMB / founder)9.4/10

Reliability & support9.4/10

How we calculate the Enjyn Score →

Who it's for

→SMB and startup sales teams
→Teams wanting CRM + dialer + email in one
→High-activity outbound and inbound reps
→Founders running their own pipeline

Not for

Large enterprises needing deep customization · Teams committed to Salesforce or HubSpot · Non-sales use cases · Buyers wanting a permanent free plan

Capabilities

Built-in power and predictive dialer
Email and SMS sequences
Pipeline and deal management
Call recording and coaching
Workflow automation
Reporting and AI (Chloe)

Ratings & reviews

4.7

2,045 reviews ↗

5★

1,743

4★

266

3★

2★

1★

👍 Pros

Ease of Use 753Helpful 441Features 394Simple 387Intuitive 358

👎 Cons

Missing Features 244Call Issues 181Limited Features 130Limited Customization 95Learning Curve 92

Pricing

Tier	Price	Credits / mo	Notes
Solo	$19/mo	—	Per user ($9/mo annually). Core CRM + 500 AI credits/mo. 14-day trial, no free plan.
Essentials	$49/mo	—	Per user ($35/mo annually). Small-team system + 1,000 AI credits.
Growth	$109/mo	—	Per user ($99/mo annually). AI + automation + 1,500 AI credits.
Scale	$149/mo	—	Per user ($139/mo annually). Advanced scaling + 2,000 AI credits. Calling/SMS billed per-use.

The honest take

Where it breaks

Close is deliberately opinionated and SMB-focused, so reviewers cite missing features and limited customization versus enterprise CRMs, and calling/SMS is usage-billed on top of the seat. It is a sales-team CRM, not a general enterprise platform.

The verdict

Close is one of the best CRMs for SMB and startup sales teams that want calling, email, SMS, and sequences in one fast, easy tool. Enterprises needing heavy customization should look at Salesforce or HubSpot; for high-velocity SMB sales, Close is a top, well-loved pick.

FAQ

What is Close?

Close is an all-in-one sales CRM for SMBs and startups with native calling, email, SMS, and multichannel sequences built in, so reps can run their whole pipeline in one tool.

Does Close have a free plan?

No. Close offers a 14-day free trial but no permanent free plan; paid tiers run from $19/user (Solo, annual $9) up to $149/user (Scale).

Close vs Salesforce or HubSpot?

Close is a faster, simpler, SMB-focused CRM with calling and sequencing built in, while Salesforce and HubSpot are broader, more customizable enterprise platforms. Close suits high-velocity small teams.

Does Close include calling?

Yes. Close has a built-in power/predictive dialer with recording; calling and SMS usage is billed per-use on top of the seat price.

Is Close good for startups?

Yes. Reviewers praise its ease of use and speed, and it is a popular choice for startups and SMB teams wanting an all-in-one sales workflow.

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